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Knab Custom Designs

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Important Information: Ink Preservation, Refusal Disclosure, and No Refund Policy

At Knab Custom Designs, we prioritize customer satisfaction and strive to provide products of the highest quality. However, it's essential to note that personalized items, including our stainless steel washers, are crafted specifically to meet your unique preferences. Due to the personalized nature of these items, we regret to inform you that we do not accept refunds or returns for personalized products.

Ink Permanence:
Please be advised that while our washers are designed for durability, the ink applied to them may not be permanent when exposed to certain conditions. Frequent contact with water, such as washing hands, along with exposure to sweat, oils, and other substances, can affect the ink's longevity.

Recommendation for Preserving Ink:
To enhance the durability of the ink on your washer, we recommend applying a clear coat of sealant. This protective layer can help safeguard the ink from wear due to moisture and contact with substances that may cause it to fade or wear away. Customers can consider various clear coat products available in the market, ensuring they choose one that is compatible with stainless steel and safe for their intended use.

Customer Responsibility:
We encourage our customers to take this step to maintain the aesthetic and functional quality of their stainless steel washers. However, it's essential to note that the responsibility for applying and maintaining the clear coat falls upon the customer, as this is an optional but recommended measure for extending the ink's permanence.

Refusal Disclosure:
Knab Custom Designs reserves the right to refuse orders that contain abusive or slanderous content directed towards the company or its employees. We uphold the values of respectful and constructive communication in all interactions with our customers. Our commitment to maintaining a positive and respectful atmosphere extends to all aspects of our customer interactions, ensuring a pleasant experience for everyone involved.

Handcrafted Touch:
Please note that our items are hand-stamped, and occasionally, the lettering may be slightly off. This handmade aspect adds to the unique charm and character of each piece, making it truly one-of-a-kind!

Feedback and Assistance:
Your satisfaction and feedback are important to us. If you have any questions about applying a clear coat or need further assistance with your product, please do not hesitate to contact us at Knab Custom Designs. We appreciate your understanding and are here to support you in enjoying your product to its fullest potential.

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